This course equips professionals with essential emotional intelligence (EI) skills to handle workplace conflicts, improve communication, and foster a collaborative work environment. Participants will learn to manage stress, resolve disputes effectively, and develop self-awareness to enhance leadership and decision-making.

Course Aim:
To help participants develop emotional intelligence skills that enhance leadership effectiveness, conflict resolution, and overall workplace communication.

Course Objectives:

• Understand Emotional Intelligence: Learn the five core EI components: self-awareness, self-regulation, motivation, empathy, and social skills.
  
• Master Conflict Resolution Techniques: Handle disputes professionally and turn conflicts into growth opportunities.
  
• Enhance Self-Awareness & Empathy: Recognize emotional triggers and develop interpersonal skills to build strong professional relationships.
  
• Improve Stress Management: Apply techniques to stay calm and focused in high-pressure situations.
  
• Foster Workplace Collaboration: Create a culture of understanding, trust, and effective teamwork.

Participants can choose a flexible training duration based on their needs, with a minimum of 3 hours per session. Available options include:

Half-Day Workshop (3-4 hours): Intensive session covering key negotiation strategies.
Full-Day Training (6-8 hours): In-depth training with practical case studies and role-plays.
Multi-Day Masterclass (2-4 days): Comprehensive learning with hands-on exercises and real-world applications.
Custom Schedule: Tailored sessions based on organizational requirements.

• CPD & QAHE Accredited, ensuring global recognition of the certification.
  

• Engage in Self-Assessment Exercises – Identify your emotional intelligence strengths and areas for improvement.
  

• Practical Conflict Resolution Training – Apply real-world case studies and simulations to develop problem-solving skills.
  

• Improve Workplace Communication – Recognize emotional triggers and respond with emotional intelligence.
  

• Develop Leadership Presence – Learn how EI contributes to influential leadership and decision-making.